Au10tix – a leading international hi-tech company specializing in Automated ID authentication technologies, looking for a Tier 2 technical support engineer.
The main role of Tier 2 is to provide advanced troubleshooting and diagnostics for Au10tix’s customers. This role requires strong analytical and troubleshooting skills, as well as fundamental working knowledge of Cloud env (preferably AZURE).
We are looking for a team player with exceptional communication skills, who can function and deliver under pressure.
The Tier 2 technical support engineer will support our worldwide customers by providing a deep analysis of customers’ technical queries, working closely with T1 support, R&D, CSM.
In addition, the Tier 2 technical support engineer will work closely with the DevOps team to define and develop our monitoring capabilities (Azure dashboards & alerts) as well as develop tools and utilities to automate and enhance the work of Tier 1 Support team members.