Au10tix – a leading international hi-tech company specializing in Automated ID authentication technologies, looking for a technical support representative. The Technical support representative will support our worldwide customers by providing an initial response to the customers (B2B), providing a technical support, monitoring the production environment (Azure), working with many interfaces in the company and perform analysis of customers’ issues.
JOB REFERENCE 1002
Technical Support – 24/7 Shifts
AU10TIX R&D Center, Hod-Hasharon, Israel
Permanent, 24/7 Shifts
- Provide excellent technical support to global customers.
- Respond in a timely manner (within documented SLA) to support customer issues and inquiries.
- Resolve problems independently and understand the correct escalation procedures.
- Provide reliable technical assistance to internal and external customers.
- Develop broad understanding of customer needs.
- Be part of a team that is solving complex technical problems for the customer
- Minimum of 2 years’ experience in customer support.
- Fluent English with strong oral (phone) and written (e-mail) communication skills – MUST
- Quick learner & Details oriented.
- High quality individuals with computer software experience.
- Advanced analytical thinking and problem-solving skills
- Experience in Excel
- Excellent customer service skills
- Self-managed and team-oriented.
- The work is in shifts 24/7, nights, weekends and Holidays.
- High salary, up to 45NIS per hour.
- Require mobility