Career

JOB REFERENCE 1002

Technical Support – 24/7 Shifts

Location:

AU10TIX R&D Center, Hod-Hasharon, Israel

Type:

Permanent, 24/7 Shifts

Job Description:

Au10tix – a leading international hi-tech company specializing in Automated ID authentication technologies, looking for a technical support representative. The Technical support representative will support our worldwide customers by providing an initial response to the customers (B2B), providing a technical support, monitoring the production environment (Azure), working with many interfaces in the company and perform analysis of customers’ issues.

Responsibilities:

  • Provide excellent technical support  to global customers.
  • Respond in a timely manner (within  documented SLA) to support customer   issues and inquiries.
  • Resolve problems independently and  understand the correct escalation  procedures.
  • Provide reliable technical assistance to  internal and external customers.
  • Develop broad understanding of  customer needs.
  • Be part of a team that is solving  complex technical problems for the customer

Requirements:

  • Minimum of 2 years’ experience  in customer support.
  • Fluent English with strong oral (phone)  and written (e-mail) communication skills – MUST
  • Quick learner & Details oriented.
  • High quality individuals with computer software experience.
  • Advanced analytical thinking and problem-solving skills
  • Experience in Excel
  • Excellent customer service skills
  • Self-managed and team-oriented.
  • The work is in shifts 24/7, nights, weekends and Holidays.  
  • High salary, up to 45NIS per hour. 
  • Require mobility

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