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JOB REFERENCE
1002

Technical Support - 24/7 Shifts

Location
AU10TIX R&D Center, Hod-Hasharon, Israel
Type
Permanent, 24/7 Shifts
Job Description
Au10tix - a leading international hi-tech company specializing in Automated ID authentication technologies, looking for a technical support representative. The Technical support representative will support our worldwide customers by providing an initial response to the customers (B2B), providing a technical support, monitoring the production environment (Azure), working with many interfaces in the company and perform analysis of customers’ issues.
Responsibilities

• Provide excellent technical support

  to global customers.

• Respond in a timely manner (within

  documented SLA) to support customer

   issues and inquiries.

• Resolve problems independently and

  understand the correct escalation

  procedures.

• Provide reliable technical assistance to

  internal and external customers.

• Develop broad understanding of

  customer needs.

• Be part of a team that is solving

  complex technical problems for the

  customer

Requirements

• Minimum of 2 years’ experience

  in customer support.

• Fluent English with strong oral (phone)

  and written (e-mail) communication skills

   - MUST

• Quick learner & Details oriented.

• High quality individuals with computer

  software experience.

• Advanced analytical thinking and

  problem-solving skills

• Experience in Excel

• Excellent customer service skills

• Self-managed and team-oriented.

The work is in shifts 24/7, nights,

   weekends and Holidays.  

• High salary, up to 45NIS per hour.

• Require mobility

Required Skills
Terms
For this job, click and send CV to:
Sharon.Agami@au10tix.com