Customer Support Representatives

AU10TIX R&D Center, Hod-Hasharon, Israel
Part-time, Shiftwork, Permanent (Suitable for students, mothers, retired)
Job Description
AU10TIX is looking for Customer Support Representative to join our growing Help Desk team. An excellent opportunity to gain world-class experience and contribute to the effective use and satisfaction of latest ID authentication and onboarding solutions. The part-time job is suitable for students, mothers, retired, etc. and can be long-term. Customer Supports serves clients from all over the world. Therefore, Help Desk is operating 24/7 and the job is based on shift work that also includes some nights, weekends and holidays. You will have the opportunity to support some of the biggest names on the world market. It will be a challenging job but it is a part-time job and you’ll You will be doing with a close-knit team whose mission is to enable financial services providers prevent fraud more effectively and win customers more efficiently. This is a people-job no less than it is a first-line technical support job. You will help our clients use latest technology better, resolve possible issues and liaise between clients and second-line technical experts. You will also support us internally in critical assignments such as research, testing and knowledge base building. If you’re good, this job will make you better. And if you’re better then we want you here for the long run.
Required Skills
  • High quality individuals with computer software experience
  • Excellent English level (read &write)
  • Previous experience in customer support
  • Excellent Spanish level (read &write) – advance
  • Experience in DB SQL – advance 
  • Experience in Excel (macro, reports, analysis, etc.) – advantage
  • Experience in QA – advantage
  • Shiftwork incl. afternoons, nights, weekends and Holidays
  • Mobility required
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