Career

JOB REFERENCE 1016

Customer Success Manager

Location:

AU10TIX R&D Center, Hod-Hasharon, Israel

Type:

Permanent, Full time

Job Description:

As a CSM you will be part of a global team whose mission is to enable our customers to prevent fraud more effectively and win customers more efficiently. This is a great opportunity to join our great work environment and make an impact.

Responsibilities:

  • Establish an excellent rapport with customer contacts to become a trusted adviser.
  • Understand the business of our customers,internal processes, the business needs, technical requirements, and deadline scheduling in order to deliver value.
  • Be the VOC internally and ensure customer satisfaction by proving extraordinary value.
  • Partner with sales and be the technical expert while in Pre-Sale activities to bring opportunities to a closure.
  • Establish and maintain customer satisfaction across named accounts from the on-boarding stage throughout their lifetime as a customer.
  • Monitor usage and product adoption,proactively contact clients upon low usage and deliver coaching/training to improve their utilization and adoption of new services.
  • Leverage internal subject matter experts to help customers optimize their investment, ensure program objectives are being met, and measure the value of the solution to their organizations.
  • Build and execute an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
  • Address customer problems directly, when possible, and educate them on how to do so themselves going forward.
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.

Requirements:

  • At least 5 years professional experience as Customer Success Manager in B2B companies. Experience in SAAS/product companies.
  • Project management experience with excellent organizational skills.
  • Ability to proactively and continually collaborate with clients and colleagues to ensure needed business outcomes.
  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously.
  • Ability to work independently as well as to operate alongside global teams.
  • Strong analytical and problems solving skills.
  • Strong technical orientation.
  • Excellent interfaces communication and management skills.
  • Exceptional interpersonal communication skills.
  • Track record of successfully building and nurturing multi-level customer relationships.
  • Bachelor’s Degree in exact sciences or engineering fields.
  • English – must.
  • Willingness to travel ~ 25%.

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