Open Position

Customer Success Manager

Reference # 1140

Location: Hod Hasharon

Type: Full Time

Job Description:

About AU10TIX:

AU10TIX, an identity management company headquartered in Israel, leverages cutting-edge machine learning and computer vision to define how companies and customers confidently connect. From identity document verification to biometric authentication, liveness detection, electronic identity data verification, and synthetic fraud detection, the company provides critical, modular solutions that link physical and digital identities in order to automate customer onboarding and ongoing customer verification. AU10TIX supports some of the world’s most well-known and highly regulated brands in balancing user experience with risk, safety and compliance. We’re on a mission to obliterate fraud while furthering a more secure and inclusive world—and believe that, together, we can harness and protect the power of everyone’s biggest asset: our personal identity.
AU10TIX is a subsidiary of ICTS International N.V. (OTCQB: ICTSF),
We have announced an $80M investment from TPG and Oak HC/FT in 2019 to fuel further growth and innovation.
For more information and the latest company news, visit


The Sr. CSM manages the overall customer relationship, ensures customer satisfaction, and drives customer success.

They work closely with customers to understand their business goals, identify their challenges, and provide solutions that help them achieve their objectives and optimize their usage and outcomes while delivering proactive relevant support and guidance to customers.

The CSM is also responsible for coordinating and collaborating with cross-functional teams to deliver optimal customer experiences and maximize customer value.

What you will be doing:

  • Oversee the customer journey lifecycle to proactively drive adoption and the use of best practices to ensure ongoing customer satisfaction and retention of the customer.
  • Identify and drive contractual renewals and expansion opportunities within the book of business.
  • Develop relationships and conduct periodic business reviews with customer executive teams.
  • Ensure swift resolution of customer issues and escalation by applying resolution practices and collaborate with internal teams.
  • Provide executive oversight.


  • 6+ years of Customer Success Management or Account Management from SaaS companies
  • Experience managing enterprise-level accounts.
  • Proven customer management skills with complex accounts
  • Communication and presentation skills to C and VP levels
  • Ability to analyze complex situations, develop associated action plans and lead teams to achieve goals.
  • Creative, proactive, resourceful, detail-oriented, and highly organized
  • An analytical and metrics-driven work style
  • Experience with Microsoft tools, with analytics experience
  • Self-contained who excels under ambiguity in a fast-paced, deadline-oriented environment
  • Passion for customer relations and knows his way with technology.
  • Ability to travel internationally up to 20%
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