AU10TIX enables Payoneer to scale up their customer onboarding in a 100% automated, fraud-free environment.
Payoneer is the world’s go-to partner for digital commerce. The company needs fully automated identity management that makes decisions and not just recommendations. AU10TIX was tasked by Payoneer with providing a fraud-free, seamless identity verification experience for their customers.
AU10TIX enables Payoneer to scale up customer onboarding in a fraud-free and cost effective manner.
Einat Zviely Efrat
"Neither we nor our customers have the time for human intervention in every business transaction."
We are monetizing the verdict of the vendor. If a vendor is only recommending, it’s not good enough. Why? Forgery now days is difficult to be detected with a human eye. Fraudsters are smart and they know their “line of business”. In addition, a recommendation translates to additional workload for us. This is where AU10TIX’s automation comes into play. If a human had to approve everything, we would risk the business and it would disrupt the customer journey. Without automation, we end up with a vicious cycle of “needs additional info” which is bad for both sides.
We rely on AU10TIX’s verdict when it comes to identity verification, and this is the result of a change of mindset here at Payoneer.
Another part of our work together is the quick turnaround. A human will always be in the loop. But we cannot operate without automations. The human operator does not see the inside of the machine – they need to trust it, and this isn’t easy at first. The fact that AU10TIX is always able to get back to us quickly with resolution or a root cause analysis makes a huge difference for us.”
"Together, we have improved our fraud detection rates. I'm proud of that."
“AU10TIX indeed provides Payoneer standardization in market best practices in the world of identity verification.”
Payoneer is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands, Payoneer offers a universe of opportunities, open to you.