AU10TIX enabled Fiverr to accommodate user growth and scalability, detect high-level synthetic forgeries and increase fraud detection rates while ensuring the privacy of their marketplace sellers’ information.
Fiverr is one of the world’s largest freelancer service marketplaces. The company needs to be able to onboard new sellers and buyers while maintaining a near-perfect level of fraud detection.
AU10TIX was tasked by Fiverr to accomplish two main goals:
Ensuring seller information privacy has to be maintained throughout the process.
AU10TIX’s fully automated identity verification services have enabled Fiverr to detect high-level synthetic forgeries and to increase fraud detection rates, authenticating the identity of the sellers and eliminating any malicious intent and misuse of Fiverr’s platform, thus making the platform a safe and convenient environment for buyers and sellers alike.
We sat down with Gali Gelber, Head of Trust and Safety at Fiverr, to explore the role of identity management technology in the marketplace economy and to find out how AU10TIX’s solution has improved Fiverr's authentication processes.
“With the help of AU10TIX, we’re reaching the next level of fraud prevention.”
"AU10TIX’s automated identification solution has enabled us to provide a smooth and speedy CX while reducing fraud related costs."
“Connecting with a trusted third-party digital identity company is key to scaling digital identity more broadly.”
Fiverr’s mission is to change how the world works together. Since 2010, the Fiverr platform has been at the forefront of the future of work connecting businesses of all sizes with skilled freelancers offering digital services in more than 500 categories, across 9 verticals including graphic design, digital marketing, programming, video and animation. In the twelve months ended June 30, 2021, 4.0 million customers bought a wide range of services from freelancers across more than 160 countries. We invite you to become part of the future of work by visiting us at Fiverr.com, read our blog and follow us on Facebook, Twitter and Instagram.