AU10TIX reduced operational costs, increased efficiency and improved customer experience with new identity management solution for automotive finance provider RCI Financial Services.
AU10TIX was tasked to improve the identity verification process for customers financing vehicles with RCI Financial Services. The finance provider wanted to increase efficiency and accelerate back-office processes with automation as well as improve the front-end customer experience when purchasing a vehicle.
An end-to-end customer identification process was introduced, saving hours of manual checks and authentication practices. 80% of identity verification processes have been automated, delivering a tremendous decrease in operational costs and increase in customer experience efficiency.
“AU10TIX’s document verification services, ID authentication processes and face comparison solutions enabled customers to take out Vehicle Finance during the recent lockdowns.”
“AU10TIX Solutions enabled us to launch our Dacia Buy Online solution, a first in the market allowing a customer to purchase a car on finance completely online.”
“Our goal is to address our customers’ expectations around safety through a fully automated, omnichannel solution that handles complex and multifaceted identity fraud threats while maintaining a fast and smooth customer journey.”
About RCI Financial Services Ltd
With a sixty-year history in the UK, RCI Financial Services is the financial services specialist for five of the UK’s leading car brands: Renault, Nissan, Dacia, Infiniti and Alpine. As well as helping individuals and businesses to buy, hire or lease new and used vehicles from RCI’s partners, the company also offers specialist insurance and wholesale funding solutions for parts and new and used vehicles.